Missing Item

Item: Mr Price
Rating: 1
Author: Carey L

I visited your The Glen Branch on Saturday the 29/08/2020. Purchased a few items and was assisted by a lady called Zandile (Zamth). I got home and noticed she did not pack earrings I had paid for. I tried to reach out to you on Twitter the same day, and got no reply. I tried calling the store the entire day on Sunday and no reply. Monday and Tuesday the same. I reached out to you on Twitter again and no response yet again. I’m willing to go as far as watching the cctv footage to watch what she packed in the bag. Your service towards me has been the worst. I am looking to going to an ombudsman if this is not resolved by the end of this week. Mr price has the worst customer service. I want my earrings or my money back.

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Carey L's updateReviewer Update

24 Sept 2020, 12:16

Update on the above query. I received a call from a gentleman called Asanda Gumanke. What exceptional customer service, I am honestly taken by the level of courtesy, care and understanding Asanda had. He called me about 4 times to update me and get more information. I am yet to collect the missing item back at the store but Asanda thank you for the amazing service. May you continue to assist other like myself . We need more people like you in customer service. Thank you

Carey L's update24 Sept 2020, 12:16

Reviewer Update