Missing Credit From My Account ***

I am sincerely hoping that someone could actually assist me PLEASE . I have never had an issue with Mr Price until now nor did I want to take this to hello peter but since I have tried other routs "Customer Care and Accounts Department begging them to please assist me. -Your "Customer care " agent ( I am using those words lightly as there is no care for your customers) told me that on their system the correct credit amount is reflecting and that me seeing the incorrect credit amount on my profile is an error and then CLOSES the ticket. WITHOUT ACTUALLY RESOLVING THE ISSUE!! -I then went to Instagram and Facebook(dm) -ignored on Instagram -Received a response on Facebook with contact details I can try. -I emailed them all the same information I had sent to customer care, only to be told that I should send POP ,which I have done, I am not a new customer nor have I ever missed payments. ( I pay eft every single time!!) -I get an other email from "customer care " telling me the original ticket was closed as the issue is resolved. IT IS NOT RESOVLED. so now I am here to PLEASE get someone to help me with the issue. - I had R604 credit available. The last time placed an order on the app was 4/5 Oct have not spent money since then. - I paid in R300 on the 25th OCT 2022 (of the R535 monthly installment) -Credit available R904 credit available, I wanted to order items only to be declined ,I checked my account and R244.33 was available. How do I go from R904 to R244.33 WITHOUT ACTUALLY SPENDING THE MONEY?? I thought maybe its a bug and the systems had not processed my payment properly. I up dated the app and re installed it. still R244.33 credit available. -I paid in the R235 of the R535 monthly installment. I checked my profile and now I have R479.33 so it accepted my R235 payment but not my R300 payment.?? where is the rest of my money? Please do not tell me that because you see the correct amount on your system ,that there are no issues when on my app it does NOT align with the amount of actually available. please don't send me in circles I am actually on the verge of tears confused as to why no one wants to help. As I would never treat my customers with such disregard I have worked on a help desk and would NEVER resolve a ticket with out resolving the issue because 1 it is a lie 2 poor reflection on the agent and company.