1 reviews | Active since Oct 2015
Misled
I was contacted by a sales agent about a tablet who said once I receive it via courier I could open it up and have a look at it, even switch it on and see how it works to decide if I like it. I then have 5 days in which to send it back if I don't want it! I asked if there are any costs involved if I wanna return it and he said NO! It arrived, I opened the box and was disappointed. I contacted the call centre the same day to arrange the return, then was told I now owed 30% of the deal PLUS R99 service fee. Asked to speak to manager but was unavailable, agent sent request for call audit expected reply 48hrs later, had to send email to request a response. 1 week later got a call NOT in my favour, requested the recorded call which will take another 36hrs BUT 30% pmnt is due Mon or else I'm bound to a 2 year contract! I feel totally misled by the sales agent and now being charged over R500 for NOTHING!!!
You will be contacted by our MRP Mobile Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
You will be contacted by our MRP Mobile Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
