DS
Dyaksha S

1 reviews | Active since Jul 2015

26 Dec 2017, 16:56

Misleading the customer

I ordered a shoe advertised on the Mr Price website and was told its out of stock after a week and the refund will take 5-7 working days. Then yesterday I saw the exact item advertised again and I was again able to purchase the item. Today when I checked the item is not available on the site. This is misleading and misinforming the customer as it allows you to purchase and it debits the funds immediately however we are then told the item is out of stock and have to wait a week for the refund. This is terrible customer service and I want the order ********** 63509cancelled and my money refunded immediately. I am still waiting for my 1st refund. Sort it out ASAP and stop being dishonest.

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Replies (2)
Mr Price
Mr Price's reply27 Dec 2017, 11:53
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

Mr Price
Mr Price's reply27 Dec 2017, 14:53
Official

Good day

We apologize for the inconvenience incurred.

Both the orders have been cancelled and refund have been initiated and processed.

Kind regards