1 reviews | Active since Jun 2014
Misleading Pricing
On the 3rd of November I attempted to purchase a pair of girls shoes which was marked down from R149.99 to R40, on the MrP mobile app. however upon checkout the item in my basket was still marked as R149.99. I then contacted the MrP via the live agent chat, only to deal with some disappointing individuals regarding customer service.
The 1st agent: Phumelelo, blatantly ignore my question and just went offline. the 2nd agent: Chinelle, told me that the app and website was offline. when I told her that I am on the app and its working perfectly fine , she rep**** by saying that its on and off. this was obviously not true as I kept checking the app to see if the discounted price has been app****. The 3rd agent: Noma, told me that the shoes was not discounted and that it was an error.
I then mailed : ***; ***; ***; on the 4th November to enquire about the price error.
Sadly today is the 10th of November and I have not received any correspondence from Mr Price. ALARMINGLY THIS SO CALLED INCORRECT PRICING ERROR IS STILL ADVERTISED AT R40... What the heck is happening Mr Price....... you are misleading customers and blatantly ignoring queries and concerns of your customers....PATHETIC SERVICE....I believe that it is morally correct to give me the shoes at the advertised price, as it has been so for more than a week now and you guys dont bother to fix the so called error or contact me.
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
