****mers

I have been waiting for my refund since end of April, I have called in twice and was assured I would get my refund, then 2 weeks later I called again and they claimed they didn't have my account details and will send a voucher instead, after not calling to get Acc. Number in the 1st place. Now almost a month later, still no refund, no voucher and they don't even respond to emails. I hate their service and they have officially lost a customer because I can't stand bad service and a bunch of ****s who want to withold my money because of their incompetency.