KN
Kirby N

1 reviews | Active since Feb 2014

11 Mar 2025, 11:47

Maternity leave

Women on maternity leave need more support from Mr Price. I have had a Mr Price account for more than 5 years. Ive always paid my account on time. I gave birth to my child at 34 weeks and spent almost 3 weeks in the hospital. I notified Mr Price that I was on Maternity leave which was earlier than planned and will only be able to pay my account onxe I get my first UIF draw. That wasnt enough. I get phoned every second day by the rudest people who have no empathy. I must explain my situation when everything is on their system. It is the most frustrating and unaccepable service I have ever had to deal with.

Do better please especially with new moms! You have no idea the amount of stress and pressure a new mother is under!!!! Habe a standard protocol to follow for moms who are on Maternity leave and need releif from their installments due!!!!

Really not a happy customer!!!!

0
Replies (1)
Mr Price
Mr Price's reply11 Mar 2025, 11:59
Official
Hi Kirby Noel
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price