Managers and employees are truly rude and do not know what customer service is.

I recently went to a store in Johannesburg CBD to collect my labuy, the stuff was truly rude to me while I had to wait at the till over an hour for them to go get my package, the moment they came back with it, the package was not mine. To my surprise they all laughed about it and made jokes while I had to wait for more minutes. I even had to ask for refund because there was no sense of remorse from them, I was very much disappointed in the treatment I received there.