Major compliance checks needs to be done across all departments

I have never seen a company sooo ******** like this one!. I placed an online order on 31st January and paid R45 extra for it to be delivered within 2-4 days because I needed it for my birthday,the parcel was shipped on 02/03/202 and that is the last communication I have had with Pargo regarding my parcels.

I tried contacting the call center and sent numerous emails to find out the progress of my delivery however none of them were a success their phone lines are not going through,emailed were never responded to,chat service is mute because nobody cmmunicated with me and my last hope was the store and at this point I needed my refund so I can purchase the shoes in store, the attitude I was given at the golden acres branch was disgusting, I was told infront of all the other customer " The same thing that happens on your phone is the same thing that happens to ma'am" she didn't even try dialing the contact Center's number sand I had to leave due to the embarrassment caused!.

Im still waiting for the order I paid to be delivered 2-4 Wich has already passed and I'm not even able to cancel my order for a full refund