WP
Waseema P

1 reviews | Active since Mar 2014

16 Dec 2018, 17:15

Ludwe from Clearwater Mall knows Customer Service

I am so please to write this review as i have not experience such great customer service in a while. I have bought so cloths for a orphan girl and unfortunately it did not fit her so i had to return it. I did not have the proof of purchase not did so of the clothing has the bar codes. He did not moan or pull funny faces like most of the staff does nor did he seem like it was an impossible task that i was giving him, instead he went and found some of the it's that needed to be refunded. There was one item he could not find the bar-code for he then called other stores for assistance and after many calls he finally got the bar code. I would like to give my utmost thank you to Ludwe from Clearwater Mall Store and tell management that in this day and age when customer service is at it's lowest appreciate those who make the effort to still provide it.

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Replies (1)
Mr Price
Mr Price's reply17 Dec 2018, 13:55
Official
Good Day 

Trust you well 

We are thrilled to hear that the service you received is something you believe needed to be voiced.  When it comes to hearing what you think of us, we really do care; your positive feedback and praise will be sent through to the staff of the customer service Call Centre. 

Such feedback encourages the staff to continue meeting our customer’s expectations. 

Kind Regard 

Mr Price