Lost Account Payment

<p>RIGHT MR PRICE!!!!</p> <p> </p> <p>Its time that you FIX your MESS before my credit record gets *****ed!!!!!!</p> <p> </p> <p>Like an idiot I decided to pay my account online. On 27 February I clicked Pay account, my installment value came up and I was provided with banking details and a reference number. I paid and the first time I had done this, got an e-mail to my junk folder thanking me for my payment. I felt comfortable doing this, so I did this again on 23 March. WHAT A STUPID, STUPID MISTAKE!!!!</p> <p> </p> <p>Friday night I got a call from a very rude man telling me I have to pay you people R522 because my account was in arrears! This threw me off because 1- I have always paid you people on time and 2- my account had been paid 23 March!!!!!! I went into the bank and got proof that I paid you people(FIND ATTACHED IN THE 2 E-MAILS I SENT YOU!) and went into Mr Price in Bayside. The manager Jacky was kind enough to call your accounts department where she spoke to Pamela. Pamela informed me that the account number I used was for online payments. Sorry, but this is a **** excuse!!! The account number was provided to me when I clicked on “Pay Your account”. Pamela assured me this would be fixed which it still isn’t! My payments that were paid in FEBRUARY and MARCH still have not been deducted from my balance and I AM STILL SHOWING AS BEING IN ARREARS! Further to that, your call centre is STILL harassing me for money that I DO NOT OWE YOU!!!!</p> <p> </p> <p>PLEASE FIND ATTACHED MY PROOF OF PAYMENT IN THE TWO E-MAILS I SENT YOU AND FIX YOUR MESS! I ALSO WANT TO HEAR FROM SENIOR MANAGEMENT ASAP!</p> <p> </p> <p>If my account balance is not fixed by Close of Business tomorrow, Tuesday 25-04-2017, I WILL report you to the consumer tribunal and provide them with the relevant proof(WHICH I HAVE ATTACHED IN THE TWO EMAILS I SENT YOU!!!!!!) that my account is NOT in Arrears! </p> <p> </p> <p>Your service is absolutely shocking and the way you have treated me, who has been a loyal customer for the past 7 years is DISGUSTING</p>