****, Lies and *****ulent

Mr Price store manager caused all this and the company **** to me, I'm being inconvenienced here.

Dear Mr Price Mobile Complaints Team,

I am writing to formally escalate a matter that has now moved beyond simple dissatisfaction and into **serious concern regarding misrepresentation, incompetence, and unauthorized billing**.

As detailed in my previous correspondence (sent on the date below), I was **misled by a Mr Price store manager** into taking a Mr Price Mobile SIM card under the false claim that it was compulsory in order to receive my Mr Price Money account card. I later confirmed this was **untrue** and raised the matter with your team, after which I was **explicitly assured that the mobile package had been cancelled**.

Despite this assurance, I have now discovered—only after reviewing my bank statements—that **Mr Price Mobile has continued to debit my account** for a service I never wanted, never used, and for a SIM card that I **do not even possess**.

This is completely unacceptable.

To be clear:

* I did **not** consent to ongoing billing. * I was **misled at store level**. * I was **assured of cancellation**, which was clearly not actioned. * I have suffered **financial loss** as a direct result of Mr Price’s failure to act competently and honestly.

At this point, the pattern of events reflects either **gross incompetence or deliberate misconduct**, both of which are extremely concerning for a company of Mr Price’s stature.

I hereby formally demand:

1. **Immediate confirmation** that the Mr Price Mobile account is fully cancelled with no possibility of further debits. 2. A **full refund of all amounts debited from my account** from the date of my initial cancellation request to date. 3. A written explanation as to **why billing continued despite confirmation of cancellation**, and what corrective action will be taken internally.

Should this matter not be resolved **promptly and in full**, I will have no hesitation in escalating it further to:

* The National Consumer Commission * The Consumer Goods & Services Ombud * My banking institution (for dispute and reversal) * And, if necessary, legal channels

I trusted Mr Price as a brand. That trust has now been seriously undermined. I expect this matter to be treated with the urgency and seriousness it warrants.

I await your written response and confirmation of refund.

Sincerely, **Sithembiso B Taylor**