RM
Raeesa M

1 reviews | Active since May 2015

21 Jul 2017, 00:09

**** to by agent

<p>I was called by one of the Mr price agents asking if I would like a SIM card, no charge she says unless you use it. I asked her numerous times and she promised no charge. It's in my drawer never been opened and now I see a charge on my fully paid up account. I was going to keep my account open but now I would prefer to close it. This charge better be removed from my account. I want to find out how I can listen to my call (as all calls are recorded) as I would like to find out exactly who the person is who **** to me. </p>

0
Replies (3)
Mr Price
Mr Price's reply21 Jul 2017, 10:50
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

RM
Raeesa M's update19 Aug 2017, 03:32
Reviewer Update
I was contacted and promised reversed charges on my account which I see was done but I now have a smaller amount charge due to my previously cleared account due to this nonsense. When will I actually be properly helped? Can I get the contact number of someone who can properly help me???
Mr Price
Mr Price's reply19 Aug 2017, 09:54
Official

Good day

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP and do our utmost to never have a repeat of this nature. We are investigating this matter and will be getting back to you ASAP.

Many Thanks

Mr Price