Layby discrepancies

I am extremely frustrated and disappointed with the service I have received from Mr Price regarding a lay-by I placed. Despite making all required payments, I was informed that my lay-by has been cancelled and is no longer active.

I have attempted multiple times to contact customer service for clarification and to resolve the issue, but unfortunately, no one has addressed my concerns or provided any meaningful assistance. I am being left in the dark with no answers, and the lack of support is unacceptable.

As a loyal customer, I expect better communication and a swift resolution to this matter. I kindly request that Mr Price urgently investigate this issue, provide me with a clear explanation, and ensure that my lay-by is reinstated or refunded as appropriate.

I hope this complaint is taken seriously and that prompt action is taken to resolve my issue.