Lawless and rude staff members. Poor customer service!

Visited Mr Price Heidelberg branch yesterday, the service is beyond poor. I got attacked by a cashier of the name of Ntombi Luthuli, she accused me of skipping the queue, she then threw my purchase on the counter and didn't offer to place it in a bag. When I confronted her about her behaviour she shouted and pointed at me, making fun of me Infront of other shoppers. The customer who she wanted to place in front of me, was looking at near the till accessories, and she didn't have a problem with me going first because she saw that I was first in the queue. When I approached the till Ntombi Luthuli, yelled and scolded at me that I should have known that the other shopper who was not in the queue is in front of me. When I told her to stop yelling at me, she told me that "I don't know what yelling is, she is more than willing to do it if she was pushed. I told Ntombi that she is rude, and I asked her for her name, she said "my name is my name" insinuating that she will not give it to me, all the time talking back and being disrespectful and aggressive. I asked Ntombi Luthuli to call her manager, again in a very disrespectful tone she told me that " I am the manager". I then asked the lady next to Thabile, and insisted that if she doesn't call their manager, I report her since her colleague was refusing to give me her name. Thabile told me that she will do that once she was done with the customer she was serving. Another cashier a guy I didn't get his name came, I insisted that he calls the manager and give me Ntombi Luthuli's name, the guy said he will call the manager after he was done with the customer. The guy cashier then came back to tell me that the manager is on his way. When the manager came David Masuku, he first instructed me to go to his office with him, I refused and insisted that he must come to me, since I was the one that called him. David obliged came and asked me what happened. I first confirmed Ntombi Luthuli's name, to verify if the information that the other cashiers gave me is true. I then informed David of Ntombi's insolence. David then instructed Ntombi to apologise at first Ntombi walked away pointing and mumbling things I couldn't hear, David insisted that Ntombi was wrong and she must apologise. Begrudging me and mocking me with snide remarks, Ntombi went down on her knees. I informed David that I am not taking this apology as it was not sincere and fuelled with underhanded snide remarks and insults. I feel like Ntombi should have stuck to her job of being a cashier and not force me to allow her friends to jump the queue. I felt disrespected, humiliated and belittled by the whole experience. I wouldn't recommend the Heidelberg Mr. Price branch as it feels like the patrons there are a law onto themselves and they can ridicule and mock customers as they please. The incident happened yesterday on Sunday, the 27th of December 2020.