Late order

Ordered online the 11th Feb. Status has been on shipped since the 12th and it was said to be delivered in store the 19th of Feb. Today is the 21st feb and the day is over and all I've gotten was ******* feedback that hasn't solved anything and was told that the courrier only picked up the parcel the 14th, but I can see clearly where the parcel is stuck. Store collection never takes this long and now I'm just being told any ******* story to shut up.