Late Express Delivery and useless Call centre that never answers the phone

<p>I have placed an order online and paid for Express delivery (1-3 days). They advertise their service as if they are professional but they are not. I could not trace my parcel and when I called the courier company to find out about the status I was told that the delivery is delayed and I will receive my package latest on Monday which is 9 business days after I placed my order. why do they *****elently charge us for express delivery knowing that they will never honour it let alone inform you of the hickups and reimburse you. I tried calling the call centre it is a total waste of airtime because no one asnwers and no one calls you back. Dear Good people don't be fooled by the markerting campaign, their services are terrible. If I knew I would not have purchased online. I am extremely disappointed with them</p>