Late delivery or no delivery

I did a online order 25 August 2022 and the expected delivery date was 1 September but my order still has not arrived at the store that I selected it to be delivered to and there is no update when I track my order.

I called the contact centre yesterday 1 September and spoke to a lady,she said that she will send an email to the courier and then get back to me but she did not bother to get back to me.

It's still showing as Shipped. Like are you trying to rob us? This is such terrible service I want my money back!