Late delivery, No Feedback, Damaged Goods

Placed online order, with door to door delivery within 1 to 3 days @ a cost of R45.00. Everything I ordered was in stock at the time. On the 3rd day, when my goods were to be delivered, I tracked my order to only see it was still being processed. At that very moment received an email saying the 1 pair of shoes were out of stock! This led to me only receiving the balance of the goods an additional 3 days later. I demanded the refund of R45 for delivery charge, yet on the invoice it reflects that I have still been charged for it. I then received a R45 voucher. What on earth must I do with a voucher??? Over and above this, the 1 pair of boots I received was damaged!!! You have inconvenienced me to another degree. I will not take the boots back to the store, you will come and collect and replace and I will not pay for it! I addressed this with Dalene, and insisted that someone contact me telephonically by COB yesterday. She did not email or call me back! Her responses were unprofessional, lacked empathy and general customer services! I am happy to forward the trail of emails. I assure you if this is not addressed promptly and to my satisfaction - this will go further!