CL
Carey L

1 reviews | Active since Oct 2013

07 Sept 2017, 07:24

Lady at tills has s**t attitude

On the 25th of August (Friday morning) I visited your Hillbrow branch. Upon reaching the till to make payment, I was assisted by a oung lady, I don't know her name because for one they don't wear name badges and their names are not printed on the receipts anymore. Anyway when i got to till like any other customer service outlet to be greeted politely by the cashier. Instead I got a "sho" when i initially greeted her by saying hello. "Sho" is a slang word she should use when she is with her friends at home or with her colleagues in the canteen. It is not my first encounter with the lady, her attitude is on steroids. If she is unable to assist customer's in a professional manner at the tills please put her in the back to count stock or and not deal with customer's. I deal with customer's on a daily basis and I know bad service when I come across it. Take your staff on customer service training.

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Replies (2)
Mr Price
Mr Price's reply08 Sept 2017, 16:38
Official

Good Day Carol

Trust you well

We do apologise for the disappointing shopping experience out in Hillbrow, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price

Mr Price
Mr Price's reply14 Sept 2017, 13:07
Official

Good Day

Trust you well

Please be advised that the Area Manager has been trying to contact you on the number provided however there is no answer.

Thank You

Mr Price