1 reviews | Active since Dec 2016
Lack of Urgency From Online Shop Support Staff
<p>I've been trying to place an order on the Mr Price online store since Friday 09 December 2016. There is a problem when i select my payment method and on Friday my order was placed twice. The online support staff supposedly fixed the problem for me but on Monday morning when i tried to place my order again, i had the same issue. I immediately asked for assitance from the support staff as i did not want the order processed twice again. I waited all day yesterday for updates and got nothing. I was told at 18:14pm that my query was handed over to the accounts department and they would contact me directly. I've still had no updates. Furthermore, 2 of the items i wanted to order are now out of stock! I am furious as i specifically asked them to sort the issue out quickly yesterday because i was worried about losing the stock in my basket. Terrible customer service and terrible response time sorting out simple issues.</p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
I paid my account to a R0.00 balance so that i'd have credit availabe to spend in Decmeber a couple of months ago and Mr P just went ahead and closed it. No warning, no notification, just closed it. Completely unacceptable......
I paid my account to a R0.00 balance so that i'd have credit availabe to spend in Decmeber a couple of months ago and Mr P just went ahead and closed it. No warning, no notification, just closed it. Completely unacceptable......