lack of trust on MRP ONLINE

Good evening

I recently bought 2 stripe bikinis and I received my order today. Order number *** but to my surprise I only received the bras but not underwear. i made a call to their customer care line on Saturday morning and i spoke to some lady who promised to call me back but still i haven't received no call from anyone , came back to work and i tried to speak to them via their in contact chat and i spoke to Meeander who promised to come back to me again and nothing still and later i spoke Clansy and she/he promised that the warehouse will investigate and get back to even now i haven't received an email or anything . chats attached at the bottom .

##- Please type your reply above this line -## Your request (#***) has been updated. Simply reply to this email with your feedback kedibone Dec 17, 15:47 SAST Chat started: 2019-12-17 11:52 AM UTC (11:52:57 AM) kedibone: hi (11:53:04 AM) *** Clancy joined the chat *** (11:53:13 AM) Clancy : Hi kedibone (11:53:20 AM) kedibone: how are you (11:53:51 AM) kedibone: ha ve a query with this order number (11:53:52 AM) kedibone: *** (11:54:08 AM) kedibone: it was delivered buy some items are missing (11:54:14 AM) kedibone: but (11:54:33 AM) Clancy : Please give me a moment while I access your order. (11:54:38 AM) kedibone: thx (11:55:33 AM) Clancy : Which items are missing? (11:55:54 AM) kedibone: bought two bikinis for girls but i only received the bras not panties (11:56:12 AM) kedibone: i have send through numerous emails but im not getting no feedback (11:58:04 AM) Clancy : Which bikini? (11:58:09 AM) kedibone: 13-14 (11:58:31 AM) kedibone: it was two for 13-14 and 1 3-4 (11:58:53 AM) kedibone: please check my order (12:10:03 PM) kedibone: are you winning ? (12:36:26 PM) kedibone: helo (12:37:48 PM) Clancy : Agent uploaded: ***.png URL: https://v2uploads.zopim.io/2/K/8/2K8KeSk5DZ6IrIaytQgCfqXIROxL0yzN/d***d660a4ecaad09dbacb3cecebe038be.png Type: image/png Size: 25501 (12:38:18 PM) kedibone: yes the 13-14 (12:38:22 PM) kedibone: i bought two (12:39:11 PM) kedibone: but only received the bras not panties (12:40:44 PM) Clancy : Please advise which bikini? (12:40:57 PM) kedibone: the 13-14 size (12:41:53 PM) kedibone: i bought two size 13-14 (12:41:58 PM) kedibone: and one 3-4 (12:42:05 PM) kedibone: only received 3-4 (12:42:14 PM) kedibone: and two bras for 13-14 (12:42:25 PM) kedibone: without bikinis or panties (12:42:26 PM) Clancy : Please advise which bikini? (12:42:39 PM) kedibone: *** (12:42:42 PM) kedibone: those (12:43:01 PM) Clancy : Thank you. (12:43:24 PM) Clancy : I will escalate to the warehouse and once I have feedback I will contact you. (12:43:28 PM) Clancy : Is there anything else I can help you with? (12:43:36 PM) kedibone: no (12:43:44 PM) kedibone: but when will i get the feedback (12:44:00 PM) Clancy : The turn-around time for all queries is 24 to 48 business hours. (12:44:06 PM) kedibone: cause i got that already from 3 plp telling me that they will get back to me but they dont (12:45:54 PM) Clancy : The warehouse has to investigate. (12:50:54 PM) kedibone: ok

Regards Kedibone Makhafola