jj
johnstone.dee johnstone.dee

1 reviews | Active since May 2016

12 Apr 2022, 09:24

Lack of compassion and medical care due to their Negligence!

On 31 March 2022 I was shopping at the Retail park branch of Mr Price. A "reduced to clear" sign dislodged from a high hanger rail and it me on my head. The wound did bleed somewhat. Although wound sight looked superficial I felt Dizzy and light headed within minutes. I was shopping with my daughter and her best friend. This obviously caused concern for my daughter. The assistant store manager was very helpful in administering 1st aid. I completed an incidence report and then went to Dischem as i was concerned about being dizzy. The Sister at Dischem was also concerned about the dizziness and advised i go to a doctor. Which i did. My Doctor requested that i go for a CT Scan. I advised Mr. Price, their Branch Manager and their Regional Manager that i am NOT on medical aid and that i can NOT afford such a costly procedure. This matter was apparently referred to the Underwriters. Today 12 days later and i still am experiencing dizziness. Mr. Price clearly does not care about their consumers or the consumers safety.

0
Replies (2)
Mr Price
Mr Price's reply14 Apr 2022, 08:34
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price 

jj
johnstone.dee johnstone.dee's update16 Apr 2022, 11:17
Reviewer Update
Good day,

Thank you for your reply but the Regional Manager Lourens Jacobs (Cell: ***). Is VERY well aware of the incident. But he likes to IGNORE my messages and only responds when he feel the necessity to do so. Or he blames the Underwriters. I would like the CEO of Mr. Price to please get involved. I have also informed Lourens that I will be contacting my attorneys on Tuesday to take the matter further. I am currently visiting my Mom and unable to help her as i keep having dizzy spells. ENOUGH IS ENOUGH of the pathetic excuses or lack of feed back.