Lack of attention to customer complaints

My complaint was first logged on Friday 6 October @ 14h12. In my complaint I provided my choice of resolution as this was the second time that I'm complaining about the same store to the same area manager. On 8 Oct, I sent a follow up email as I did not receive any response. On 10 Oct I received am email, and it was noted that my initial email was not read or take note of. I rep**** on the 10th again, and all i got back was that the complaint will be closed. I received a reply that I would be contacted in 48hrs, 72 hours later and still no call and no action to resolve. 1. My complaint was not dealt with 2. It's officially a week since my complaint 3. My R460 refund due to me has still not been paid. 4. How did the cashier cash up that day? Surely she should have had a surplus

Is someone hoping that this complaint will dissipate?

My request is very simple, yet it's been a week already. I am not prepared to go back to the store, on principle that the cashier was negligent, so was must I be inconvenienced.

The area manager has no sense of urgency to deal with or to resolve Customer complaints.

My request us simple, pay my monies owed to me. What if, that was the only money I had left for the week or month. There is ZERO sympathy and ZERO interest in building rapport eith the customers.