sS
sulphuroussam S

1 reviews | Active since Jun 2016

26 Dec 2020, 20:55

Khutso Wonderpark Branch: Worst floor consultant ever!

Went looking for mere hairpins for little girls at the Wonderpark branch today. Couldn't find them so I asked one of the floor consultants named Khutso If they have them. She dismissively said "look over there". Wrong answer and certainly unhelpful tone. She went on to argue with me after I asked her what happens if I cant find them knowing that I already checked. I specifically asked if they do or don't have them and a simple yes/no would have sufficed. She continued to argued with me that she doesn't know and doesn't work in that department. We went back and forth to the point I asked for her name. My word, this lady litteraly blocked her name and flat out refused to give it. I asked her colleague and she too wouldn't give out the name until another consultant called it out. Such terrible service for a simple thing!

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Replies (2)
Mr Price
Mr Price's reply28 Dec 2020, 14:38
Official
Good Day,

I trust you are well.

 Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price 
sS
sulphuroussam S's update29 Dec 2020, 14:56
Reviewer Update
I have just received a call from Thulani from the branch and am satisfied with the effort to rectify the matter. Keep up the good work.