Keeping clients money!!!

On the morning of the 3rd of June I ordered a gift online for my husband and were given courier options. I paid for the most expensive one that indicated I'll have the package delivered by the 6th of June. On the 5th I saw online my order were still not processed when I spoke to the consultant I were informed that the warehouse were behind and they cant confirm delivery. Being that was a gift needed before the weekend I told them to cancel my order and refund my money. An indication were given that I will be receiving a gift voucher. I told the consultant I dont want a gift voucher I would like my money to be refunded into my account. I paid with an instant eft which means they received my money directly. Today is the 7th I still havent received my money and today the excuse is 7 to 14 working days for money to be deposited back. This seems like Mr Price likes keeping other people's money in their account. If they want instant payments on orders placed why cant they pay client back when orders are cancelled why wait 14 business days to give their money back?