*** Customer Service!

I am truly disgusted by the customer service from Mr.Price. I ordered my son's birthday clothes online on the 1 December 2019, paid for expedited shipping for it to arrive on the 4 December 2019. I PAID for the order to be delivered in 1-3 business days. The order was only available for pick up on the 6th December 2019! why did i pay for expedited shipping? I then contacted the customer services which was pathetic. They said they cant do anything for me. I contacted multiples of times and the one is more *********** than the other! I just left the damn thing because it took too much of my time ! I then ordered another order for my niece birthday which was on the 21st December 2019. I placed the order on the 12 December 2019. The delivery date was the 18 December 2019. I followed up on this on the 18 December 2019 and the customer service was unhelpful! I then spoke to a supervisor by the name of Michellene Lawrence and was promised that my package will arrive on Friday the 20th. Guess what? NO PACKAGE! I had NOTHING to give my niece on her birthday!!!! I am still ****ing waiting for a refund on shipping for my first order! Pathetic! I dont even want to bother ordering from Mr Price anymore or ask for the shipping refund for both orders! Not to mention the *** service a customer receive whenever you walk into the Mr.Price that's situated in Town- Golden Acre shop 44. I will be paying my account finish and closing it and take my business elsewhere!!!!