Just change the name Mr Price to Mr Pathethic, "we deliver you nonsense service"

Placed an order (2 formal pants) in on 14/07/2023. The order arrived at the store on 20/07/2023 and I went to pick it up on 21/07/2023. Got home and opened the order the contents(Tolder set) inside the bag are not what I ordered.

I initiated a live chat on the app on 24/07/2023 and spoke to Precious Mqadi. Well that is another experience on its own because it's either she is just unprofessional and does not care or her behaviour refects her employers treatment of her and it's clients, however thats is just besides the point. No turn arround times were communicated I had to ask for them, in that chat she just said she will arrange for someone to pick up the items and and refund my money so I can re-order.

She then sent me an email on 24/07/2023 requesting that I confirm my home address where the incorrect items can be collected I responded the same day. 4 days later no one came to collect the items yet i was told the person will come within business days. I sent an email advising her that I cannot be staying at home waiting for absolutely nothing requesting for a date for when the collection will happen, she did not even bother to respond.

I call the call centre no on the 14/09/2023 because I came across the incorrect I received to follow up Lord and behold some pathetic story of how the Precious left the employment of Mr Price so the query fell through the cracks and another lie of 2 business days for collection was given to me.

It's the 09/11/2023 I am sitting with an incorrect order that I have not use for and still no one is saying anything to me. Please come take your clothes and give me my full refund so we can part ways in peace. Never again will order from you I honestly dont even want an apology.

If this is still not actioned I am goint to he Office of the Consumer Goods and Services Ombud (CGSO) because this is my time and money that I am spending demanding the service you keep advertising you offer.