Just a mere exchange

If there's one thing I will not understand I gave my little brother myr price card alonglwith my ID I needed just an exchange nothing more product the same its not he was chngn into a different item it was just chnge of size how they reacted really felt to closeup their account after all when you have forgotten your card one cannot buy with an identity as a loyal customer to them haai so dissapointed mind you I hardly have time with my work to go do shopping