1 reviews | Active since Oct 2016
Jeans quality and Bad service
<p>THE WORST SERVICE EVER!!!</p> <p>When i initally purchased a jeans at Mr Price the zip was broken. I took it back on Saturday 22 October to exchange it. The teller then advised me that i get a free top with the jeans, i was very happy because hey who can turn down a freebie. Only to have gotten home with another jeans and a broken zip.</p> <p> </p> <p>I then went back to Mr price today 25 October to exchange the jeans. The teller then tells me that she cannot exchange my jeans without the free top. First of all WHAT THE HELL DOES A TOP HAVE TO DO WITH EXCHANGING A JEANS??? I have the slip and I am the account holder but "apparently" she cannot assist me because I need to have the free top with me as it was a promotion. I dont care about the promotion I am just wanting to exchange my jeans. </p> <p>Very unhappy customer </p>
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
MRP
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
MRP