I've been waiting for a response from my quirey dated 20th November regarding Mr Price Groblersdal branch 262, with no follow-up response

I've been waiting for a response from my quirey dated 20th November regarding Mr Price Groblersdal branch 262, with no follow-up response. This thing of them response here and saying "They will response to me privately is Not True. They are just ticking the box and silencing us. I ask again: One of staff member: Bonolo Mailela ( branch 565 Siyabuswa) downloaded my material and is using it against some staff members of another store ( Groblersdal 262), without my consent and without verification and validation of that. Is this allowed in 2024 under POPIA Act?