IM
Ireeza M
1 reviews | Active since Dec 2012
21 Dec 2020, 12:46
Items missing from package when online order was delivered
I placed an order on 13th Dec which I received on the 16th Dec #***. When I opened the bag there were items missing from my order. The items in question was underwear. Its was supposed to be a pack of 3 item but instead I only received 1 of the 3!! I called the help line and after waiting half an hour someone finally answered. Shaun submitted a request to the warehouse to investigate what happened and to date I have not received any feedback. Call reference no. CRSDFC404. I want to know what is going to happen once they eventually get feedback from the warehouse. Do you plan on refunding me or are you actually going to send the items that was missing?? I want urgent feedback on this matter!!
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Replies (2)
Mr Price's replyOfficial
22 Dec 2020, 14:46Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Mr Price's reply22 Dec 2020, 14:46
Official
Good Day,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
IM
Ireeza M's updateReviewer Update
23 Dec 2020, 12:59To date no one from Mr Price has contacted me regarding the missing items from my order.
I even tried going through their whatsapp service and they too said they will get someone to contact me but still nothing!!!!
WHEN DO YOU PLAN ON CONTACTING ME!!!!!
I even tried going through their whatsapp service and they too said they will get someone to contact me but still nothing!!!!
WHEN DO YOU PLAN ON CONTACTING ME!!!!!
IM
Ireeza M's update23 Dec 2020, 12:59
Reviewer Update
To date no one from Mr Price has contacted me regarding the missing items from my order.
I even tried going through their whatsapp service and they too said they will get someone to contact me but still nothing!!!!
WHEN DO YOU PLAN ON CONTACTING ME!!!!!
I even tried going through their whatsapp service and they too said they will get someone to contact me but still nothing!!!!
WHEN DO YOU PLAN ON CONTACTING ME!!!!!