ZD
Zazi D

1 reviews | Active since Oct 2023

11 Jan 2024, 13:12

It has been since November 2023 that I reported this and still no help instead I’m being told I am being handed over to the burrow and that my documents are not received. I submitted my documents at Mr Price at Southgate in November 2023 and now I’m bein

Mr Price *****ed my account I am disgusted at the fact that there has been *****ulent activity on my Mr Price account. I went to go settle my account on the 26th of October 2023 in hopes that I will pay the remaining R319.00 only to get told that I am owing over R3000.00 which obviously was *****ulent purchases done by internal Mr Price staff members. Clearly there was no ID verification done which means we are not safe neither is our information. I have been with Mr Price for years and for this to happen I am extremely disappointed. All my payments have been on time and my credit was always paid up within a matter of a month to 3 months from purchase and I would alwaaays over pay. I have been told that whilst investigations take place I still need to pay the installments which is obsurd and even with the payment I made in hopes to settle I ended up paying R580.00 instead of the R480.00 installment that someone created with my name. I am terribly displeased and I have even paid more than the settlement amount of R319.00

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Replies (2)
ZD
Zazi D's update11 Jan 2024, 13:18
Reviewer Update
Now I am being told that I’m being handed over, customer care didn’t follow up with even after I made calls with them from November investigations should be complete, Morgan from the ***** department didn’t assist me, who must be accountable !! I called the ***** department multiple times they’re telling me that I must submit documents myself what is the use for the stores if they can’t help, is Mr Price not the same brand how can the head office not work with the departmental stores to assist us. You guys are ***********, negligent , ******, robbing me, sooooo many years, soooooo many years I have been with you guys, sooooooo many and you guys don’t assist!!
Mr Price
Mr Price's reply11 Jan 2024, 14:54
Official
Good Day Zazi Dhlamini

I Trust you are well

We sincerely apologize for all the inconvenience you have incurred.

You will be contacted by one of our Accounts team leaders, who will handle this matter personally with you.

Many Thanks 

Mr Price