Is it normal for your staff to blaspheme?

I was trying to open an account online and it got stuck on one of the pages. No problem it happens so I called into your call centre and spoke to a woman I wont call her a lady because the blasphemy that come out of her mouth was shocking. I swear and even I was like WOW!!! If that is you staff please cancel my application I will rather not have an account with your company that deal with people like that. Disgraceful.