Is it customer service or friendship

<p>I sent Mr Price an email to send them my proof of payment, because i was struggling to get information on my order. I was dealing with a person called Dalene Randall. She/he was so rude, not professional, passive agressive. She spoke to me as if i was her friend, i have been struggling with Mr Price's consultants with customer service, but always overlooked it. But this person pushed me to the edge, she had no intros when emailing me, i think this person needs customer service training, the web chat people too. But this Dalene Randall person upset me so much that i think i am done with Mr Price. Find the email trail and see, not professional, treats me like such a number, i know you have a lot of customers, but i thought i matter. </p> <p> </p> <p>I hope my feedback helps with the business.</p> <p> </p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Kagiso</p>