Insurance claim, no responce.

<p>I have to say that your srvice is very bad, I lost my wallet with my Licence ext. I phoned in so you can cancell my card, then they informed that I have a Lost card insurance on the account, I asked what I have to do, they gave me forms, and I went to the police station to get a case opened for the loss, I then mailed the completed forms, to you, then got a sms, that I must fax it, I also did that, its been more than a week now, and have not heard a thing from you, I have had my account over 4 years with you, and never had a claim, this is not how you treat clients, please get back to me on how far the procces is.</p> <p> ********** 424</p>