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KM
Karabo M

1 reviews | Active since Jul 2018

25 Jan 2019, 12:14

Insurance Cancellation

The assistance at MrP Call Center is not user friendly.

I called today to cancel my insurances with MrP because I want to close off the account. The lady who assisted me just told me that I need to send an email and it will take 30 days to cancel, nothing further about that. She did not even give me time to ask for the email address to send to.

I joined the chat online and asked for the email address and was assisted. Email has been sent but no one has responded. How long will this take because I want to settle my account soonest?

Also what is this service interest that you people charge me for?

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Replies (4)
Mr Price
Mr Price's reply25 Jan 2019, 12:22
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Insurance team leaders, who will handle this matter personally with you. 

Many Thanks 

Mr Price 

KM
Karabo M's update28 Jan 2019, 12:40
Reviewer Update
Hi, I'm still waiting for the insurance department to call me.
Mr Price
Mr Price's reply28 Jan 2019, 14:37
Official
Good Day 

Trust you well 

We sincerely apologise for the delay. Please note, the insurance policies have been cancelled.

Kind Regards,

Mr Price

KM
Karabo M's update28 Jan 2019, 14:47
Reviewer Update
Hi, Thank you. Please send me proof on the email.