Insurance

I'm deeply disappointed with the service i have received from MRP insurance claim,submitted a claim on the 26 of September 2019 and no one calls you ,you have to keep calling to findout whats happening and now i get a mail this morning to say that they need a letter from the Doctor which is attached to the claim when i first sent it in, and when you phone in you have to hold onto the phone for more then an hour and still no answer.................