*****ing funds

On the 30th of June a payment of R600 was made to my Mr Price account.

The payment was made through the Capitec banking app via the Mr Price app but it gave an error after making the payment. The order thereafter showed as canceled but the funds went out of the account.

Straight after, another payment of R550 was made the same day which went through. (It reflects on my Mr Price account).

The only POP I have are the screenshots of the payments.

I've had this issue previously back in September 2023 and January 2024 and had a real problem getting someone to allocate the payment to my Mr Price account.

I've emailed *** and *** on the 2nd of July with no response, I emailed again on the 3rd of July. I followed up yesterday (8th of July) and NO RESPONSE.

THIS IS RIDICULOUS. CAN THIS MISSING R600 BE PAID INTO MY ACCOUNT OR ALLOCATED TO MY MR PRICE ACCOUNT!!!