tJ
t J

1 reviews | Active since Dec 2016

23 Dec 2016, 09:10

Inept staff

<p>sent my son in to return a pair of shoes that didnt fit.He was informed by candice that a credit note will be given but if he brings in receipt he can a refund.My older son was present during this conversation,So i duly took in receipt and pandamoium broke loose in the store.Candice started to call my son a **** and questioned by integrity as a parent to allow my child to return the shoes..he was accompanied by my older child who is 23years old.</p> <p>The sore manager was unhelpful and very quiet whilst candice embarrassed and harassed us.</p> <p>eventfully the shoes and bought and returned in the store by a very helpful white female.The store manager told me she refuses to allow a mere R100 to jeapodise her job.</p>

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Replies (1)
Mr Price
Mr Price's reply30 Dec 2016, 09:26
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP