LN
Lungile N

1 reviews | Active since Dec 2013

12 Apr 2016, 12:36

Incorrect Pricing

This is unbelievable and unacceptable. We were at Mr Price to buy the snow boots, the boots all didn't have prices when we asked one of the staff members she said they cost R99.99. I even repeatedly asked her if she was sure, she said they could even be cheaper. Got to the till got a surprise of my life, the boots were R129.99. I told the cashier that the boots were not that price, he forcefully insisted that when the system says they are that price it's what they cost. He called his Manager Thulani who refused to address it with his staff member that had told us incorrect information and said we should sort it out with the staff member. How is this possible how do we address incorrect pricing with a staff member, isn't it the managers responsibility to do that. This is unacceptable honestly I don't understand what kind of a trained manager would say that to a customer.

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Replies (1)
Mr Price
Mr Price's reply13 Apr 2016, 16:29
Official
Hello lungi1989,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Thanks
Mr Price

Best regards,