1 reviews | Active since Jul 2012
Incorrect Pricing
Good Day,<br> <br> I saw a ad on facebook this morning for the knitwear maxi dress for R159.99 however when i checked the online store i saw the price was R169.99. i queried this with customer care and they said the online price is correct, i then said this is wrongful advertising and they should give me the price i saw on facebook. The lady Alicia asked me to send a picture of the advert to the mr price email address and not long after i was contacted by Sharne who advised they would charge me the price of the ad i saw. She then advised that i should let her know what store i will be going to, when i told her she said the only store that has stock is canal walk so i asked her to check availability and told her which dress i would like to purchase. She then said the advert had a grey dress and since i want the maroon dress the discount will not apply to me. This is again wrongful advertising as when Mr Price advertises a product, it is all the same price regardless of the colour. i feel like the consultant took back the discount based on a small technicality whereas in normal instances Mr Price does not advertise all colours to show that they are the same price. Please assist?
On behalf of myself (hi, I'm Stacey) and MRP, we'd like to apologise for the hassles you've had regarding this dress. As our way of saying sorry, we'd love to give you the dress for free - see it as a little Christmas gift in July from MRP! Please feel free to email me directly on *** so we can arrange to send it to you. We hope you love it as much as we do!
Kinds regards,
Stacey Anderson
Global CRM Manager
On behalf of myself (hi, I'm Stacey) and MRP, we'd like to apologise for the hassles you've had regarding this dress. As our way of saying sorry, we'd love to give you the dress for free - see it as a little Christmas gift in July from MRP! Please feel free to email me directly on *** so we can arrange to send it to you. We hope you love it as much as we do!
Kinds regards,
Stacey Anderson
Global CRM Manager
