NJvR
Nadia Janse van Rensburg

1 reviews | Active since Sept 2017

13 Jun 2018, 15:50

Incorrect prices and rude staff

I was at your Mall@Reds store on 7 June 2018 and bought 3 items. The 1 jacket was marked at R149.99 above the items on a red display. I then went to the till and when they rang it up it was R189.99. I told the lady assisting me that this is not what is displayed on the tag above the items. She asked the supervisor to assist. I then walked with the supervisor to the jackets and showed her. She just told me that it is incorrect and that the people hanging the clothes don’t check it. I then asked to speak to the manager as someone has to check this and manage it of course. I was told she is not there. The lady assisting me started getting rude and out of line. I then asked her to call her manager. She tried and could not get hold of her. I then left there in a state and was rudely told that I can take it or leave it. I was dumbstruck by the way we were treated and spoken to. We will not be leaving this as is. I try calling the store on various occasions since this incident and they also do not answer the phone. It is terrible terrible service and I will not be spoken to like a dog. As per the slip, the manager's name is Ulenda and the assistant was Verly.

0
Replies (2)
Mr Price
Mr Price's reply14 Jun 2018, 13:48
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

NJvR
Nadia Janse van Rensburg's update14 Jun 2018, 13:52
Reviewer Update
Thank you for your response in this regard. Please note that the Mall@Reds store owes me a refund for the overcharged amount. The staff of this shop is rude and I will not be visiting to purchase in future.