Incorrect parcel at store pick up

I placed a order with Mr Price. Did a store pick up on the 19/07/2022 and was given the wrong order. Ram couriers collected the incorrect parcel on the 11 August 2022 and still hasn’t given word about my order. This is completely unacceptable. I made contact Sphamandla mavundla one of your customer care agents and still nothing about my order. Will never do a online order again.