JC
Janine C

1 reviews | Active since Jan 2013

03 Jun 2015, 14:10

Incorrect items

I placed an order in May, one of the items when delivered was the incorrect item. I ordered maternity jogger pants and received a normal skirt. On the Invoice the correct description was indicated but the wrong item placed in the bag. I immediately phoned and was advised that the Item number was incorrectly listed as the skirt instead of the maternity jogger pants to match the description. I was advised that this would be rectified.<br> <br> A week later I received another package. The courier new nothing about taking the old item. When opening the package - I received ANOTHER skirt and I was charged for delivery fee for the 2nd mess up. I contacted the Call Centre again and was advised this would be rectified. Nothing happened.<br> <br> Sunday 1 June I went to Mr Price Tygervalley and returned the 2 skirts. I was advised by the Manager on duty that although he can see that the items were incorrect he is unable to refund me the R45 delivery fee for the 2nd mess up.<br> <br> I want my R45 reversed on my account immediately. I am not paying for Mr Price's error.

0
Replies (1)
Mr Price
Mr Price's reply03 Jun 2015, 14:23
Official
Hello JanineC9825,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks
Mr Price

Best regards,