1 reviews | Active since Jan 2017
incorrect billing
am so suprised why my current statement says am supposed to pay R250.00 whilst i phoned your call centre i spoke with one of your agent he told me my monthly payment wont be more than R170.00 because i wanted to decrease my limit . the agent said to me my monthly bill will be 170.00 or less even if i take something at the store. to my surprise the bill for this month is R250.00 whilst ive stated clear to the agent that i dont wana pay more than that. i have attach call recording as well where i was speaking with the agent . am not going to pay R250.00 i will only pay R170.00 as per the conversation i have with your agent. I WILL ALSO EMAIL THE CALL RECORDING TO YOU
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Best regards,
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Best regards,