incorrect address for delivery

in April i placed an order on the app and the address which come up was wonderboom and i stay in Tsakane, clicked delivery and boom delivered, when i went to the store to pick up was told it was not delived in Tsakane but Pretoria. Wrote to Mr Price was told that they cant re direct the delivery as soon as it has been done but i need to travel to Pretoria to collect. advied them that it was the address which was on the app and in the past the delivery was done correctly but was told no it cant be done, even requested that i am billed for the collection and delivery was told No. I have parcel which i cant get to as im in Tsakane but they are in Pretoria. Kindly assist me with freezing my account until its paid up as cleary im not getting any joy with paying for something which i dont have. I need also the following to be canceled : 360° Account Holder Option, Customer Protection Plan Opt 1 Lost Card Protection. Just need to pay for the overdue balance and get my delivery..