iB
igmanuel B

1 reviews | Active since Apr 2014

09 Feb 2015, 14:40

incorect change/ no appology exct

On sunday 08/01/2015 my daughter wanted to go buy a T-Shirt at Mr Price Tygervalley. She bought two shirts for 129.90 (invoice***) and paid with R140 which i gave to her. She got 10c change and then she said, but it is not right, there should be R10. I took the slip and saw she was right. Went back to the till and the lady behind the counter pointed to the person that helped my daughter and said some to here in a black language, apon which the assistant responded back, also in a black language. The supervisor/manager then said something to the 1st girl, opened the till and then handed me the R10 note, which i took. The supervisor/man.then turned around apon which i stopped her and complained about the following<br> <br> I was done in wrongly, but the people behind the counter does not address me or offer a explanation, instead they speak to each other in a language which i do not understand 3 times. The assistant that made the mistake, offers no apology, she just goes on with duties, neither does the one standing in front of me, neither does the supervisor/manager. THIS IS WRONG. When i ask about this, i was told, i should have been apologized to. If i said nothing...?

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Replies (1)
Mr Price
Mr Price's reply09 Feb 2015, 14:55
Official
Hello igmanuel,

We do apologise for the disappointing shopping experience out in Tygervalley, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback


Warm Regards
Mr Price