Inconveniencing Bad Service!

I still find it ridiculous that I can shop without any hustle on my Mrp App using my account. To be honest that is the only time I get to shop without any frustrations. I went to the clothing store in Eastgate and was assisted by Thembisile at the till point. She asked for my ID or Drivers license, which I confirmed I didn't have in my possession. She then called "Mahadma" so that she could authentic me, however she bluntly told me, no ID no assistance, they have a high rate of ***** in their store, "Hambo Landa iLicense." I ended up having to pay with my bank card. I think it's high time I closed my account with you guys as it serves no purpose anymore, I always have to pay cash even though I'm not willing to do so.

I guess, it depends on how irate a client is In order to be assisted, because as Till operator said "Mahadma will authenticate you", which she never did.

Your stores are making their own rules, I don't recall receiving any formal communication stating that whenever, I visit any of the Mrp Group stores I need to have my ID or Drivers license to use my store card.