Inconsiderate and unprofessional

I have had some bad experiences with this company but this takes the cake. I was in the Parow Centre clothing branch where I wanted to purchase I few items while in the payment que I was assisted by a lady with a portable card machine I put in my pin and everything the amount went off on my phone but apparently didn't reflect on their side I was ask to make another payment as the 1st one didn't show and if the payment is duplicated they will refund me. I decided to leave the items as it seems like to much a Effort and I was not willing to pay twice for the same stuff. I was than informed by the manager to leave my details she will give me a call once the payment is showing on their side and than the money will be transferred back into my account. 2 days later I called the store to ask about my money the manager apparently forgot to contact me but they did receive the money and I need to come fetch it as the lines at bank is too long. Really I told her when I left the stuff that I don't stay in the area and it's too far for me to go all the way there. I eventually had to give out money to Uber till there and back to get my money. How inconsiderate and unprofessional.